How Salesforce Delivers Exceptional Service Using Service Cloud
how-salesforce-uses-service-cloud-ebook
How to Calculate and Improve Customer Retention Rate
By Amanda DiSilvestro; When a company talks about analysing calculations, it can be intimidating. However, once you get a handle on the right metrics and what benchmarks customers expect, it turns into a simple process. Customer retention rate (CRR) is a great place to start: It’s easy to calculate. It’s […]
Salesforce Data Migration with DataLoader or Data Import Wizard
Data Migration in Salesforce Salesforce offers two main methods for importing data. Data Import Wizard—this tool, accessible through the Setup menu, lets you import data in common standard objects, such as contacts, leads, accounts, as well as data in custom objects. It can import up to 50,000 records at a […]
Validation Rules Examples in Salesforce
If you are looking for validation rule examples then salesforce has shared a list of examples. In this post i am sharing list but i will also explain that how we need to write a validation rule. Some of the validation rules that I found useful are Postal code is […]